Privacy notice

1. Who we are and how to reach us

AISEO Asia is a business operated from Singapore. We have appointed a Data Protection Officer, whom you can reach at hello@aiseoasia.com with any question about this notice or your personal data.

2. What we collect

When you request a free audit, we collect:

• your work email address;
• your brand name and website address;
• the markets you select, any competitors you name, and anything else you tell us in the form;
• the date and time of your request, and the version of the consent statement you agreed to.

Most of this is information about a business rather than about you. Your email address can identify you, so we treat it as personal data.

When you email us, we receive your email address, your name if your email shows it, and whatever you choose to write.

When you visit the website, our hosting provider processes technical data such as your IP address and browser type, to deliver pages and protect the site. The spam check on the audit form also uses your IP address to tell people from bots. We don't store your IP address with your audit request.

We don't ask for sensitive personal data such as identity numbers, financial details or health information. Please don't send any.

3. Why we use it

We use your details only to:

• review your audit request and decide whether we can run it;
• contact you by email about your request and the audit;
• run the audit and send you the report;
• keep a record of your consent and of what we did with your request;
• protect the website and the form from spam and abuse.

We don't send marketing emails or add you to a mailing list unless you separately ask us to. We don't sell personal data.

Your audit results. We won't publish your brand's name or results, for example as a case study, without your written permission. We may use audit results in aggregated, anonymised form, for example "most brands we audited were not cited by any engine". Those figures never identify you or your brand.

4. Consent and withdrawing it

We collect and use your details with your consent. You give it by ticking the consent box on the audit form, or by emailing us. You can withdraw your consent at any time by emailing hello@aiseoasia.com. We'll stop using your details and delete them within 30 days, unless the law requires us to keep them. If you withdraw before the audit is finished, we won't be able to complete it.

5. Who we share it with

We don't share your personal data with other organisations, except with service providers that help us run the website and our email:

• Cloudflare hosts the website, stores audit requests in its database service, runs the form's spam check (Turnstile), and forwards email sent to our address.
• Google provides the mailbox where we receive and send email.

When we run an audit, we send buyer questions about your brand and category to AI providers (OpenAI, Anthropic and Google) through their APIs. These questions may include your brand and competitor names, but never your email address or other personal data.

We may also disclose personal data where the law requires or allows it.

6. Transfers outside Singapore

Our service providers may store or process data outside Singapore. When that happens, we take reasonable steps to ensure the data gets protection comparable to the PDPA, for example by relying on the providers' contractual data-protection terms.

7. How long we keep it

• Audit requests are kept for up to 12 months after we send the report or decline the request, so we can answer follow-up questions. After that we delete them.
• Requests we never take up are deleted within 3 months of submission.
• Emails are kept for up to 12 months, then deleted, unless the email is part of an ongoing engagement.
• If you ask us to delete your data earlier, we will, unless the law requires us to keep it.

8. How we protect it

Audit requests are stored in a database that only we can access, through an account protected by two-factor authentication. The website is served only over encrypted connections (HTTPS). We collect only what we need for the purposes above. If a data breach is likely to cause you significant harm, we will notify you and the Personal Data Protection Commission (PDPC) as the PDPA requires.

9. Access and correction

You can ask us for a copy of the personal data we hold about you, how it has been used or disclosed in the past year, or ask us to correct it. Email hello@aiseoasia.com from the address you used with us. We'll reply as soon as we reasonably can, and within 30 days or tell you when we will. We may charge a reasonable fee for access requests and will tell you the amount first. Corrections are free.

10. Cookies and analytics

This website doesn't use advertising or tracking cookies. The form's spam check (Cloudflare Turnstile) runs only on the audit page. We use Cloudflare Web Analytics, which counts visits without cookies and without identifying you. Our hosting provider keeps standard logs for security.

11. Questions and complaints

If you're concerned about how we handle your personal data, email hello@aiseoasia.com and we'll try to resolve it. You can also contact Singapore's Personal Data Protection Commission (www.pdpc.gov.sg).

12. Changes to this notice

We may update this notice. The version and date at the top show when it last changed. If a change affects how we use details you've already given us, we'll ask for your consent again where the law requires it.